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Trust Incident Manager

Company: VirtualVocations
Location: Grand Prairie
Posted on: November 16, 2024

Job Description:

A company is looking for a Trust Incident Manager who will oversee incident management processes and improve customer experience.



Key Responsibilities

Develop and maintain incident handling strategies and processes
Manage customer communications during incidents and coordinate with internal teams
Train and mentor staff on incident management and trust communications



Required Qualifications

5+ years of experience in enterprise technical support incident management, preferably in SaaS
Experience managing large-scale processes and trend analysis
Experience in Cloud Support and Engineering organizations
Ability to work across multiple time zones
Experience in training and mentoring employees

Keywords: VirtualVocations, Fort Worth , Trust Incident Manager, Executive , Grand Prairie, Texas

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