Complex IT Technicians
Company: Disability Solutions
Location: Arlington
Posted on: October 2, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.Responsible for all Hotel Information Technology
Systems, Hardware, and Infrastructure.Essential Functions and
Responsibilities
- Performs tasks necessary to ensure the efficient operation,
availability and security of all user endpoints, servers, printers,
UPS devices, network devices and telephony Infrastructure.
- Perform monitoring, analysis, troubleshooting, and corrective
actions for O/S and application patching and Anti-Virus protection
updates to all property user endpoints and servers.
- Provide support for data and telephony device connectivity to
an enterprise local and wide area network. Devices to include IP
telephones, printers, cameras, user endpoints, wireless access
points, and servers.
- Maintains an accurate, up to date inventory of all hardware,
software and licenses
- Perform local systems backup, ensuring all critical data is
transferred to backup servers without errors or omissions.
Maintains current system images of all server level endpoints.
Perform restoration on local servers to ensure data is protected
and functional.
- Provide support for hotel business technologies to include POS,
High Speed Internet, FTG/VOD, Telephony and PMS interfaces. Ensure
maximum uptime of all equipment and services
- Maintain cleanliness and excellent condition of equipment, MDF,
IDFs and work areas
- Partner with Regional IT Leadership and Corporate IT Teams -
- Planning and coordination of all IT projects, preventive
maintenance, and system upgrades
- Review of IT Operating and Capital Budgets
- Provisioning of user roles, rights, and access to business
applications
- IT Equipment Disposal
- Ensure compliance with all Corporate Policy & Procedures and
legal requirements related to Hardware & software installation, use
and licensing agreementsSupportive Functions and ResponsibilitiesIn
addition to performance of the essential functions, this position
may be required to perform a combination of the following
supportive functions:
- Respond to administrative requests and responsibilities in a
timely manner
- Demonstrate a proactive approach towards work activities
- Ability to work flexible schedule to include weekends and
holidays
- 24X7 availability in the event of a critical systems failure
having an impact on hotel revenue or guest serviceQualificationsThe
individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation:Required:
- Knowledge of Desktop Hardware and Software Installation and
Configuration
- Knowledge of Networking systems to include hubs, switches, DHCP
and DNS.
- Knowledge PMS and related interfaces
- Knowledge of Retail and F&B POS SystemsPreferred:
- Hand on experience with Mobile Device Support and
ManagementEducation: 2 year College DegreeExperience: 2 years
related work experience
Keywords: Disability Solutions, Fort Worth , Complex IT Technicians, IT / Software / Systems , Arlington, Texas
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