Associate Product Support Representative
Company: VirtualVocations
Location: Fort Worth
Posted on: February 13, 2025
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Job Description:
A company is looking for a Product Support Representative - Tier
1 (EMR/Clinical/RCM/Medical Billing).
Key Responsibilities
Provide technical support and guidance to clients on EMR
platforms
Manage client cases effectively, ensuring timely follow-ups and
documentation
Identify client needs and implement appropriate solutions while
maintaining high customer service standards
Required Qualifications
Bachelor's degree or relevant experience
At least 2 years of software application support experience in a
SaaS environment
High technical aptitude with a proven track record of client
support
Medical/Revenue Cycle Management experience preferred
Working knowledge of EMR/EHR medical software applications is a
plus
Keywords: VirtualVocations, Fort Worth , Associate Product Support Representative, Other , Fort Worth, Texas
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