HM SALES ADVISOR STONEBRIAR MALL
Company: H&M
Location: Frisco
Posted on: October 16, 2024
Job Description:
Job DescriptionAbout the RoleAs a Sales Advisor, you'll be
responsible for providing excellent customer service, welcoming &
guiding customers through your store to actively sell our products
and providing customers with support & guidance. You'll use your
fashion and product knowledge to provide our customers with all the
relevant information they need for the best experience. You'll also
work on garment refill & care, presentation and contribute to a
clean and tidy sales floor and back of house, working closely with
the rest of your store team to deliver an excellent customer
experience.A Day in the LifeWorking at H&M means no two days
are ever the same, but a typical day will include the following
responsibilities*** Customer Sales & Profit**
- Provide excellent customer service: welcoming & guiding
customers through the store & OMNI experience where available,
supporting them with direct customer service
- Willingness to engage and have conversations with customers to
provide excellent service
- Guide customers through our fashion trends, stories & products
in all areas of the store
- Ability to effectively promote and sell our products to
customers
- Actively promote our Customer Loyalty App (Hello Member) &
in-store sustainability initiatives
- Representing yourself and the H&M brand positively during
all customer interactions
- Support with commercial or operational actions to reach sales
targets with store management team** Fashion & Trend Awareness**
- Keep up-to-date with fashion scene, trends, tendencies, styles,
brands, products, competitors, and relevant influencers, etc.
- Use your product & fashion knowledge to share relevant
information to customers** Team & Development**
- Retain and share your service, fashion and store operations
knowledge and skills with colleagues
- Follow all procedures, routines, and legal requirements in all
areas of the store
- Give & receive feedback with your colleagues to learn, develop
& support each other
- Participate in relevant available Onboarding, introduction
processes & trainings and courses relevant for your role & future
development** Retail Operations/ Visual & Commercial Execution**
- Complete full garment cycle from unpacking and refill to
steaming and ensure good garment care
- Operate fitting room and checkout areas according to best
practice & processes
- Contribute to a clean and tidy sales floor and back of house
(including stockrooms)
- Support with garment presentation, execution and maintain
attractive merchandise displays, clear trends & stories according
to visual & commercial guidelines
- Ensure good stock levels with replenishment routines on sales
floor
- Upkeep & follow best practice for any in-store OMNI Services &
in-store tech services/tools, etc (Instore Care App, Click &
Collect, Smart Store etc)
- Support with opening and closing of the store
- Following all H&S guidelines and legal requirements
applicable to role and responsibilitiesQualifications:
QualificationsWho You Are
- As a Sales Advisor, you'll be passionate about fashion and
everything we create in-store.
- Motivated by giving customers a great experience.
- You should also be communicative, creative and curious,
motivated, flexible, decisive, and action-oriented.
- You should also enjoy working in a collaborative and dynamic
environment.
- You have sales experience working in a dynamic and
collaborative environment that you can apply to your role
- Experience working with customer service in fashion, retail or
other service-related industriesWhy You'll Love Working at H &M
- We value diverse backgrounds, including but not limited to
race, ethnicity, gender, age, religion, sexual orientation, and
disability
- We pride ourselves on being a values-driven organization,
guided by our 7 unique values that have been part of our success
story for over 75 years
- You'll have access to our Colleague Resource Groups (CRGs) to
find community and networking opportunities among colleagues
- We are an inclusive company where you're encouraged to be
yourself at work
- You will have access to a large global talent community, where
career growth and aspirations have no limits
- We believe in supporting your overall wellbeing and offer
comprehensive benefits inclusive of health insurance, wellness and
family support programs, company match retirement plan, paid leave
programs, and paid time off, including a community day to serve
your local community
- You'll be able to express your personal style with our employee
discount at H&M, & Other Stories, and COSAdditional
InformationJob Status: Hourly, Non-ExemptEEOC Code:
SLSCompensation: Sales Associates Pay Rate $13.00 per hour***This
job posting highlights the most critical responsibilities and
requirements of the job and is not all-inclusive. There may be
additional duties, and responsibilities assigned for this job at
the company's discretion.**H&M, in good faith, has assessed
this posted range of compensation as the accurate range for this
role and location at the time of this posting. H&M may
ultimately pay more or less than the posted range depending on
candidate qualifications. This range may be modified in the
future.We __are __committed __to __providing reasonable
accommodations for applicants with disabilities. If __you require
assistance or accommodation during the application or interview
process, please contact us at _ https://hm.ethicspoint.com_ , and
use Ask a Question.Benefits:We offer all our employees at H&M
Group attractive benefits with extensive development opportunities
around the globe. All our employees receive a staff discount card,
usable on all our H&M Group brands in stores and online. Brands
covered by the discount are H&M (Beauty and Move included),
COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
In addition to our staff discount, all our employees are included
in our H&M Incentive Program - HIP. You can read more about our
H&M Incentive Program here.In addition to our global benefits,
all our local markets offer different competitive perks and
benefits. Please note that they may differ between employment type
and countries.Inclusion & Diversity:H&M is a part of H&M
Group. At H&M Group, we're determined to create and maintain
inclusive, diverse and equitable workplaces throughout our
organization. Our teams should consist of a variety of people that
share and combine their knowledge, experience and ideas. Having a
diverse workforce leads to a positive impact on how we address
challenges, on what we perceive possible and on how we choose to
relate to our colleagues and customers all over the world. Hence,
all diversity dimensions are considered in our recruitment
process.We strive to have a fair and equal process and therefore
kindly ask you not to attach a cover letter in your application as
they often contain information that easily can trigger
unintentional biases.Company Description:H&M is a fashion brand
that offers the latest styles and inspiration, from fashion pieces
and unique designer collaborations to affordable wardrobe
essentials. Our business idea is fashion & quality at the best
price in a sustainable way. Learn more about H&M here.Store
Roles Assessment:_We want to inform you that we use automated
decision-making for skill-based recruitment within some of our
stores. This means that your responses will be evaluated and scored
by an assessment tool that applies predefined criteria set by H
&M Group.The purpose of the assessment tool is to ensure a fair
and objective assessment of your skills and suitability for the
role. This is validated through strategic human oversight and has
been audited according to New York legislation. You can read more
about the result here. You'll be able to provide feedback after the
assessment and you always have the opportunity to ask questions.If
you have any difficulties or concerns with the current assessment
method, you can request for an alternative method of assessment.
Please contact us at recruitmentsupport@hm.com as soon as possible
to discuss your options. We'll try our best to meet your
needs._
Keywords: H&M, Fort Worth , HM SALES ADVISOR STONEBRIAR MALL, Sales , Frisco, Texas
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