Customer Service Representative

Company: Hillwood
Location: Fort Worth
Posted on: April 3, 2025

Job Description:

Company Overview:

Alliance Aviation Services is an award-winning Fixed Based Operation (FBO) located at Fort Worth Alliance Airport. Alliance handles all types of civilian, military and cargo aircraft while offering world class service and state of the art facilities to pilots, passengers and military personnel.

Position Summary:

Alliance Aviation Services is seeking a polished, professional, and enthusiastic individual to perform customer service and administrative functions. The Customer Service Representative works directly under the guidance of the Customer Experience Manager to provide exceptional service to our customers while also performing administrative functions. The position requires an individual who excels in a fast-paced environment, works well in a team setting and is customer service driven, allowing them to interact professionally and courteously with all pilots, crew and passengers.

Responsibilities:

* Greet and assist customers/clients in FBO
* Greet customers/clients planeside with VIP carpet
* Maintain presentable interior facility
* Answer incoming phone calls and emails
* Pick up FBO mail, sort and distribute
* Execute fuel paperwork and process fuel sales
* Maintain hangar and parking logs for aircraft
* Maintain presentable crew cars for customer use
* Maintain and wash base customer vehicles
* Reserve, prepare contracts for and check-in rental vehicles on behalf of Enterprise
* Assist customers with travel accommodations
* Input customer information into TAS/FlightBridge and Salesforce
* Assist customers with placing catering orders
* Organize and file documents and reports
* Inventory and place orders with vendors
* Assist with marketing initiatives
* Coordinate charter arrangements or inquiries
* Assist in training new CSR
* Reconcile hotel commissions
* Reconcile Enterprise bill for crew rentals
* Assist in operation/coordinating the Alliance Air Show, NASCAR and Indy car events and any additional events held at the airport
* Arrange Hotels and rental cars for Air Show Performers
* Performs related duties as assigned.

Required Skills/ Abilities:

* Proficient in MS Office
* Familiarity with Salesforce a plus
* Ability to operate VHF and Two-Way Radios
* Strong communication skills

Education and Experience:

* High School diploma or equivalent required
* Customer Service experience required (3 years of experience preferred)

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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Keywords: Hillwood, Fort Worth , Customer Service Representative, Sales , Fort Worth, Texas